Gemini’s third party Loan and Mortgage Administration Centre (LAMAC – a trading name of Gemini Consultants Limited) can perform all of the day-to-day back office administrative tasks required within primary servicing.
The key to LAMAC is that it is inherently flexible. It can be used to service all types of loan, mortgage or collection accounts, almost any size of portfolio and can be tailored to meet your precise needs with a value for money pricing structure.
The LAMAC team has a wealth of experience in managing portfolios and is focused on providing the best possible experience for your customers while reducing costs to your business, thus increasing portfolio profitability. You will benefit from the appointment of dedicated, industry-qualified account managers to oversee the processing of your portfolio, with the reassurance of always having a knowledgeable contact. The account managers will implement your policy decisions while remaining accountable to and auditable by you.
LAMAC’s proprietary IT servicing platform offers a bespoke and scalable foundation that, alongside robust and fully compliant policies and procedures, provides a highly automated and workflow-driven environment.
Choose Gemini as your outsourcing partner to reduce costs and allow you to concentrate on your core operations.
Primary Servicing includes:
- Managing all customer liaison – queries, customer detail changes, communication suites etc – with full audit trails maintained
- Loan set-up and portfolio migration
- Account maintenance – statements, redemptions, insurance, tenancies etc
- Interest rate changes
- Payment processing
- Early arrears management
- Detailed reporting suite including regulatory requirements, KPI’s and SLA’s
- Title deeds and Land Registry management
- New lending and loan modifications – conversions, extensions, transfer of equity, porting, further advances etc – and associated FCA Part IV Permissions for mortgages
- Regular client reviews/meetings
- Operating a full electronic imaging database
- Regulatory compliance including customer complaints
- Provision of either white labelled, bureau (as LAMAC) or legal title holding servicing.